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Headsets: o que é e como escolher o melhor para o call center

Headsets são aparelhos que unem em um só corpo fones de ouvido e microfone. Graças a eles, podemos conversar com alguém por telefone e ao mesmo tempo realizar outra atividade — como trabalhar ou jogar pelo computador.

Eles se tornaram populares em trabalhos como o de centrais de atendimento e, devido a uma queda de preços, também passaram a ser utilizados por usuários domésticos. Além da facilidade de uso, vale lembrar que esses aparelhos diminuem problemas nas articulações por ficarem fixados na cabeça do usuário.

Para escolher um bom headset, é preciso analisar uma série de fatores. Fique tranquilo, pois hoje vamos te ajudar a escolher a melhor opção para o call center.

 

Conforto

Podemos dizer que o item conforto é tão importante quanto a sua durabilidade. Atendentes de call center trabalham por longas horas executando e recebendo telefonemas; assim, um headset pesado e desajeitado é a última coisa de que precisam. Ao procurar pelo aparelho, fique de olho em materiais leves e ergonômicos — atenção especial ao protetor auricular (aquelas “almofadas” em espuma que se acomodam às orelhas), assim aumenta não apenas o conforto, mas a produtividade dos profissionais.

Tipos de conector

Hoje em dia existe uma variedade de formas de conectar um headset ao computador: digitais, analógicos e até mesmo sem fio. Conectores bluetooth são mais recomendados para o uso doméstico, já que um salão com dezenas ou centenas de funcionários pode gerar todo o tipo de interferência. O modelo analógico é simples e oferece boa qualidade de áudio — mas se encontrar um headset digital com conector USB, você pode estar diante da melhor opção, já que estamos falando de áudio digital.

Durabilidade

Estamos falando de aparelhos que vão ser utilizados por pessoas de vários perfis — e precisamos pensar naqueles mais descuidados. É fundamental pensar na durabilidade dos headsets, já que ninguém quer dezenas de aparelhos começando a aparentar defeito de uma vez. Fique de olho naqueles construídos com materiais de qualidade, como metal cirúrgico, e não deixe de levar em conta a garantia – ela diz muito sobre quanto o próprio fabricante confia naquele produto.

Qualidade de áudio

A qualidade do áudio é um item fundamental na escolha de um headset. Apesar dos conectores analógicos oferecerem plena capacidade, os headsets USB largam à frente na capacidade de áudio. O segredo é que são geralmente acompanhados por uma pequena placa de som que faz toda a diferença. Ali é possível aumentar e diminuir o volume, utilizar a tecla “mute” e claro: o som não possui interferências. É cristalino no fone de ouvido e microfone.

Não podemos nos esquecer da tecnologia de cancelamento de ruído. Como o call center costuma ser um local barulhento e cheio de gente, ruídos externos podem atrapalhar o profissional durante uma ligação. E como headsets com cancelamento de ruído bloqueiam sons de alta frequência, não deixe de verificar essa opção.

Headsets para call center

Com tantas opções no mercado, pode ser difícil encontrar um aparelho com a qualidade que se procura para o ambiente profissional. Mas com todas essas dicas, vai ficar muito mais fácil de acertar no seu processo de escolha. Como estamos falando de uma compra de grande volume, não deixe de experimentar diferentes modelos e testar a qualidade do produto.

Você já precisou pesquisar soluções para a troca de headsets para um call center? Fez a escolha correta? Conte para nós utilizando os comentários abaixo!

15 comentários

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